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Filter, track, tag and categorize. Even store unique data with Custom Fields.
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That's a question you'll never ask again. Every ticket is clearly marked with who's responsible for it.
We'll let you know when someone else is viewing or responding to the ticket you're viewing so you don't duplicate effort.
All the data you enter into HelpSpot or that is captured can be filtered into custom views.
Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable.
Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails.
If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free.
Customer Quote
Director of Customer Service
Warner Music Group
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About Warner Music Group
Customer Since: 2012
·
Agents: 60
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Tickets Answered: 1,000,000+